“The parking lot lights that were destroyed by lightning strike a couple of years ago and were recently replaced are still are not working as they should. The electrician has come back a couple of times to confirm everything is working as it should be. We’re still having problems, and I have scheduled the vendor to return to trouble shoot for some other electrical problem which is causing the lights to work intermittently.” Or
Effective communication begins with understanding the essential roles of each party.
“We’ve finally found a handyman in the area that can take care of all the small projects in the community center and fitness center, to insure proper maintenance of the asset. We are so excited to finally have found someone we can rely upon who is reasonable priced, responsive, and responsible.”
Most board members would like to receive communications like these from their manager —not because there’s an unexpected issue, but because they’re gratified to get a heads-up that the manager is taking care of it.
As your management company, CMA earns the board’s trust by demonstrating, in part through effective and honest communications, that it represents the best interests of the HOA and property values in the community.
Effective communication begins with understanding the essential roles of each party. The board is responsible for acting as a fiduciary for the HOA and for enhancing residents’ enjoyment of the community, while the management company ensures the Board has the information necessary to accomplish their roles by providing the guidance and direction required for successful running of day-to day community operations.
A few examples illustrate the value of communications to effective association management.
Once this trust is earned, communication channels are open, and vital information flows freely between the board, management, and residents. A case in point:
Many owners wanted to have bottled water available in the gym, but the board decided it was too expensive. The manager did some research and found some fountains that allow you to have filtered water to fill your own bottles. The board liked and adopted the idea to solve the problem and satisfy homeowners. Good communication and creative problem solving resulted in a win-win for everyone!
Executive Vice President, AMS®, CMCA®